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Consumer Warranty & Refund Support in UAE

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My name is Alexander, I am your personal manager. Let me help you!

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Rate:
0
Publication date: 14.10.2025
Reading time: 4 minutes
Number of views: 2
Stage Term (days) Cost
  • 1
    Case review
    2 AED 346.50
    • Inspect invoice, warranty 
    • Identify breach
  • 2
    Demand and negotiation
    3 AED 808.50
    • Draft formal notice 
    • Send demand 
    • Negotiate refund or repair
  • 3
    Dispute escalation
    4 AED 924.00
    • File complaint 
    • Represent in hearing 
    • Enforce decision
In general
9 AED 2,079.00

Knowing Your Rights under UAE Consumer Law 

Consumers in the UAE have strong protections under the Consumer Protection Law and its Executive Regulations that guarantee the right to repair, replacement, or refund when purchased goods or services do not meet expected standards. 

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Suppliers and retailers must provide clear warranty information in Arabic and, where applicable, in other languages. They must also disclose coverage limits and avoid misleading or “harmful terms” that restrict consumer rights. 

If a product repeatedly fails or the same defect occurs after repair, UAE law provides the right to a full refund when repair or replacement no longer resolves the issue. The same protection applies to services — if they are incomplete, poorly executed, or misrepresented, consumers are entitled to compensation or refund. 

 

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When a supplier refuses or delays a refund without valid reason, you can rely on UAE consumer rights refund procedures or the consumer rights Dubai refund policy to file an official claim. 

However, navigating these procedures can be complex and time-consuming without legal assistance. Our legal team ensures your complaint is properly documented, evidence is presented effectively, and your rights are protected at every step of the process. 

 

 

What Our Warranty & Refund Support Offers 

We provide comprehensive legal support in disputes involving defective products, poor service quality, or non-compliance with warranty obligations. Our lawyers handle: 

  • Legal analysis of your warranty and refund claim based on UAE law and supplier obligations 
  • Drafting and sending a formal demand or refund request to the seller or service provider 
  • Liaising with consumer protection authorities such as the Department of Economy or local municipalities 
  • Filing a formal complaint or legal case if the supplier fails to respond 
  • Negotiating settlements and supervising the enforcement of approved refunds 

 

Conclusion

Whether you purchased electronics, furniture, automobiles, or service packages, we help ensure that your rights as a consumer are respected. If you are facing a consumer rights Dubai refund dispute or have been denied compensation unfairly, contact our manager today for professional assistance and a practical solution.

 

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